Everything I ordered was high quality sturdy and worth the price. Shipping to rural Canada was quick and I had no problems with any of it. The quality can always be a concern when ordering leather but this was not an issue. It’s high grade heavy real leather with strong stitching and quality heavy metal attachments. I will be a repeat customer and purchase higher price point items because of this purchase. I had no need to interact with the shop but I am sure it would’ve been great. Thank you.